As a valued customer of BookingHound, I would like to share our plans related to the COVID-19 pandemic and to let you know that we are here to help.
In this time of uncertainty and unprecedented challenges for the whole country, my thoughts are with our customers and partners.
With rapid announcements and the situation changing on a daily basis, we are coming to terms with new and different ways of living and working.
This pandemic is having an unprecedented effect on the industry we all work in and we face several tough months ahead. As governments focus their efforts on limiting the spread of the virus and, as we each do our part to help in that effort, we cannot help but feel the additional stress that is caused by the negative impact on our businesses.
We know that your business has been badly impacted by this crisis and as your partner we too, are deeply affected as our business is completely tied with yours.
Keeping your business online:
We have taken steps to ensure we can maintain the high level of service you expect from us and we will continue to monitor the situation closely.
Helping our customers:
In our effort to protect staff, we have adapted our customer support for the coming weeks. Our support team provide a vital role, and under normal circumstances they deliver top levels of availability. Obviously, these are not normal circumstances, so we ask for your patience as we shift emphasis towards email and live chat.
Supporting our employees:
To help protect our team and their families with immediate effect all BookingHound staff will be working from home. Our team is well suited to working from home and the level of service you have come to expect will remain the same.
How to contact us:
We are available to support you at any time and the best way to reach us during this turbulent period will be by emailing us at firstname.lastname@example.org or by using the online web chat facility on our website www.bookinghound.com. Your email should include your phone number so we can call you if easier to answer your query by phone.
Please lean of us for any system support you need, we want to help and support you get through this challenging time as much as we can.
Thank you for your understanding and please do stay safe