Privacy Policy

Privacy Policy – BookingHound.com

This privacy policy sets out how BookingHound.com uses and protects any information that you give BookingHound.com when you use this website. BookingHound.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. BookingHound.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th June 2014.

What we collect

We may collect the following information:
• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we may hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to BookingHound.com, Churchill House, Stirling Way, Borehamwood, Herts, WD6 2HP
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Legitimate Interest

Whenever we process data for these purposes we will ensure that we keep your personal data rights in high regard. You have the right to object to this processing and if you do object, please bear in mind that this may affect our ability to carry out our tasks above for your benefit.
  • To provide electronic and postal communications about our services which we think will be of interest to you
  • Where the processing enable us to enhance, modify, personalise or otherwise improve our service / communication for the benefit of our customers or prospective customers
  • To identify and prevent fraud
  • To enhance the security of our systems
  • To better understand how people interact with our website and application
  • To determine the effectiveness of promotional campaigns and advertising

As governed by the General Data Protection Regulation 2016/679 (the “GDPR”), we and any of our chosen third party providers process and control personal information for certain legitimate business purposes, which include some or all of the following:

We are trying to promote our services to your business or place of work. Some of your data may have been collected directly from you or a colleague, but is more likely from a publicly available resource like the internet. Having identified your business as one we want to engage with and offer our services to, we may have used a number of resources to collect ‘employee contact details’ (‘Corporate Subscribers’), ie. while researching our target audience, we may have collected your first and last names from one resource and another piece of data from another resource. We never collect and store any information which is not necessary for its intended use. While acquiring this data we are looking for the appropriate job roles/functions within organisations we wish to communicate and engage with and whose responsibility it might be to procure our services.
The rules on processing ‘corporate subscriber’ data (Employees of Companies) are different than those of ‘individuals’. We can consider ‘Legitimate Interest’ as a legal basis for processing and are not forced to rely on ‘consent’ as a legal basis for processing. This does not in any way undermine your ‘right to object to future processing’ and indeed access and control or delete all the information we have stored for you.
We may contact you via email or telephone but only in connection with work related and never personal matters. We do not hold or store any information which could identify you outside your place of work. We may store your first and last name as well as your job role and email address. We do not share this information with anybody outside the service providers contracted to assist us with this processing. We take steps to ensure that all our chosen 3rd party service providers are also compliant with the general data protection regulation 2016/679.
If we have an ongoing engagement between our organisations then we may store this information for as long as we need to communicate with you effectively. Should we fail to engage or engagement ceases for whatever reason then it is our policy to delete your information after 18 months.