As part of our research when we started BookingHound, we wanted to understand why do people prefer to book online? Here at BookingHound, we are a dedicated provider of a professional online booking platform. We offer our online booking solution to a range of different industries, giving businesses both large and small the chance to offer their customers an online booking service which is quick and easy to set-up and use!
But why is having an online booking service so vital for businesses? – More and more people are choosing to book their activities, courses or appointment online. This can be because they are too busy, have very little spare time and they may spend more of their time looking for things online than they used to.
Here are some of the biggest reasons that people are more likely to book online.
They will have already found you online
Many people turn to the internet to find exactly what they are looking for. The logical next step when finding what they need is to book it, there and then.
Frankly, if you do not offer an online booking system for your customers, you could risk losing them. Giving them the chance to simply click and book, right where they are, means that they are much more likely to follow through with their request.
Even better, make sure that your online booking portal works with both mobile and standard websites, giving a customer the chance to book on the go.
It is available all the time
Even the most dedicated of business simply cannot be open 24/7. But some of our customers may just be up at unsociable hours.
Did you know that over 30% of our customers’ orders are received between 6pm and 8am?
By having an online appointment system rather than relying solely on phone calls, you can allow your customers to book in with you when they want to. This could be in the middle of the night, or perhaps on days when you are closed.
The best thing about this is that you don’t have to have extra staff on hand to take the calls and that even when you are not there, you can still be able to make money or take bookings. This mainly answered our question on why people prefer to book online…
They can share their booking
There is a good chance that your customer will be booking something for more than just themselves. By offering them online booking you can allow them to communicate the event, dinner, or appointment with ease.
As they receive their confirmation online, they can then in turn share this with everyone else. They may even use the confirmation to recommend you to others, especially if they have found the entire booking process nice and easy.
So, if you think that your business would benefit from an online appointment booking system?
Why not get in touch with the online booking system experts here at BookingHound? No matter what your customers want to book, no matter what services you offer, having a reliable online ticketing system is a great addition to your business. Call us on +44(0)208 207 3323 or email firstname.lastname@example.org or click here to booking your 1-to-1 demo of our system.